Frequently asked questions.
Common Purchase Queries Answered
Orders and Shipping
Please keep in mind, we are doing our best to get your order to you as soon as possible!
Please note that your order is prepared within 1 to 3 working days on average to fullfill your order before dispatching it. After your order is dispatched, depending on your country, region and local shipping companies the delivery time is between 5 and 30 days.
Due to the pandemic there are delays in shipments and delivery times can be extended between 2 to 3 weeks in addition to the normal time.
You can register by clicking “My Account” in the upper right corner and entering your e-mail address and password from the page that opens.
After purchased, unfortunately, it is not possible to change your shipping address through the system. You need to send an e-mail to firstname.lastname@example.org by typing the new shipping address from the mail address you have ordered. We will change your shipping address and send you a confirmation mail as soon as possible.
After your order is prepared, you can see the stage of your order and the shipping tracking number when you select Orders from the left part of the page that opens by clicking “My Account” in the upper right corner. You can track your order by opening the Track Order page with your order tracking number.
Please note that: The order tracking number is process in the system between 1 to 3 days.
This is entirely your choice, box located below where you enter your card information on the checkout page, you can save by clicking the “Save payment information to my account for future purchases” or you can make your purchase without save card information.
All purchases you make included tax and are paid as Shops Epic LLC.
Please note that the amounts requested for customs clearance must be paid by the customer.
Shipping countries vary according to the product you purchased, please contact the customer service chat box at the bottom right or send an e-mail to email@example.com
Depending on the product you purchased, it may come in multiple packages. Please contact support.
If You Need to Swap an Item
Returns and Exchanges
Please check Terms & Conditions page as you can see all information about returns and cancellation.
Please contact firstname.lastname@example.org with your order number and the picture of the wrong product. We will contact you as soon as possible to support the shipment of the product in your order.
Please contact email@example.com with detailed photos of your damaged product. We will contact you as soon as possible with our principle of providing 100% customer satisfaction.
You can get information about this on our Terms & Conditions page and contact our customer service.
For your urgent issues, you can reach our website via WhatsApp by clicking on the chatbox in the lower right corner and clicking on our number in the upper left corner. Also, we can support you as soon as possible by sending an e-mail to firstname.lastname@example.org
You should report this situation as soon as possible by contacting our customer service by clicking the chatbox on the bottom right. It is not possible to change the address for your dispatched order.
Unfortunately, order changes cannot be made after your order is confirmed and shipped.
We can not accept cancellations more than 12 hours after your purchased. Please contact email@example.com to cancel your orders before 12 hours pass.
Pre-Order is activated on rare products, please contact firstname.lastname@example.org to inquire about the stocks of the product you have chosen.
If you are not satisfied with our products, you can contact email@example.com within 15 days to get information about the return. We recommend that you review our return policy for detailed information.
If you are not receiving e-mails for updates on your order, please check your spam folder. By whitelist our e-mail address, you can get uninterrupted information about the updates of your next orders.